dmw33 Privacy Policy — How We Handle Your Personal Data

Introduction and Scope

This Privacy Policy is published by dmw33 ("we", "us", "our") and applies to all individuals who visit, register on, or use the dmw33 online casino and sports betting platform ("Platform"). The purpose of this Policy is to explain, in clear terms, how dmw33 collects, stores, uses, shares, and protects personal data in connection with the operation of the Platform and the provision of services to players based primarily in Bangladesh.

By creating an account on dmw33 or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.

Personal Data We Collect

dmw33 collects personal data from you in the following categories, depending on how you interact with the Platform:

• 👤Identity data: your registered mobile phone number, name (as provided during KYC verification), date of birth, and government-issued identification document details where KYC is required.
• 📱Contact data: your registered mobile number used as the primary contact and login identifier. Email address if voluntarily provided for support or communications.
• 💳Financial data: payment method identifiers (bKash account number, Nagad account number, Rocket number, bank account details where applicable), transaction amounts, transaction timestamps, and deposit or withdrawal histories.
• 🎮Gaming activity data: game session records, bet amounts, game outcomes, bonus usage history, sports betting markets and stakes, and session duration logs.
• 📍Location data: approximate location derived from your IP address at the time of login and during active sessions. dmw33 does not collect precise GPS location data.
• 🖥️Technical data: device type, operating system, browser type and version, screen resolution, IP address, session tokens, and error logs generated during your use of the Platform.

How We Use Your Personal Data

dmw33 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond what is described in this Policy without obtaining your explicit consent first:

• Account creation and management: to create, maintain, and secure your dmw33 account, including verifying your identity during registration and throughout the account lifecycle.
• Payment processing: to process your deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, or bank transfer), verify transaction ownership, and maintain accurate financial records.
• Compliance and fraud prevention: to fulfil anti-money laundering (AML) obligations, detect and prevent fraudulent activity, enforce our Terms and Conditions, and respond to regulatory or law enforcement inquiries where legally required.
• Service delivery and personalisation: to provide you with access to games, sports betting markets, bonuses, and promotions that are relevant to your account and activity history on the Platform.
• Customer support: to respond to your support queries, complaints, and dispute submissions, including retrieving and reviewing your account history and transaction records where relevant.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve the performance, reliability, and user experience of the dmw33 Platform, including identifying technical issues and optimising the mobile experience for Bangladesh players.

Legal Basis for Processing Your Data

dmw33 processes your personal data only where it has a lawful basis for doing so. The legal bases on which dmw33 relies are:

• Contractual necessity: processing required to create your account, authenticate your identity, process payments, and deliver the services you have requested by registering on and using the Platform.
• Legitimate interests: processing required to detect and prevent fraud, improve platform security, maintain accurate transaction logs, and ensure the integrity of the gaming environment — activities that are in the interest of both dmw33 and its players.
• Legal obligation: processing required to comply with applicable anti-money laundering laws, KYC verification requirements, data retention obligations imposed by applicable regulation, and responses to lawful requests from regulatory or law enforcement authorities.
• Consent: where dmw33 sends optional promotional communications (such as bonus notifications or seasonal offers), it does so on the basis of your consent. You may withdraw this consent at any time by contacting support.

Sharing Your Personal Data

dmw33 does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: we share transaction-relevant data (amount, timestamp, account reference) with bKash, Nagad, Rocket, and banking partners for the sole purpose of processing your deposit or withdrawal request. These partners are contractually bound to use your data only for payment processing purposes.
• Game providers: we share session identifiers and game-relevant data with certified game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) for the purpose of delivering and recording the outcome of game sessions. Game providers do not receive your financial or identity data.
• Fraud prevention and compliance services: we may share data with third-party identity verification, fraud detection, and AML compliance service providers where required to fulfil our legal obligations or to protect the security of the Platform and its players.
• Legal and regulatory authorities: we may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of dmw33, its players, or third parties.

All third parties with whom dmw33 shares personal data are required to maintain appropriate technical and organisational security measures to protect that data, and to use it only for the purposes for which it was shared. dmw33 does not share personal data with advertisers, data brokers, or unrelated commercial partners.

Payment Data and Mobile Wallet Privacy

Because dmw33 primarily serves Bangladesh-based players who use mobile financial services (MFS) such as bKash, Nagad, and Rocket as their primary payment methods, this section specifically addresses how we handle mobile wallet data. When you deposit or withdraw via bKash, Nagad, or Rocket, we record the mobile number associated with your wallet, the transaction reference number issued by the MFS provider, the transaction amount and timestamp, and whether the transaction was a deposit or withdrawal. This information is stored in our secure transaction ledger and used solely for payment reconciliation, dispute resolution, and AML compliance purposes.

Your mobile wallet number is stored in encrypted form within our systems and is used only for the purposes stated. We do not share your mobile wallet number with any party other than the relevant MFS provider (bKash, Nagad, or Rocket) as required to process your transaction. We do not use your mobile wallet number to send unsolicited marketing messages. All MFS-related data is subject to the same data retention and security standards that apply to all personal data under this Policy.

Cookies and Tracking Technologies

dmw33 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to maintain your session, and to collect the technical usage data described in Section 2 above. Cookies are small text files placed on your device by the Platform. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the Platform to function. They manage your login session, maintain your authentication state, and ensure secure navigation between pages. These cookies cannot be disabled without breaking core Platform functionality.
• Performance cookies: these collect anonymised data about how you use the Platform — which pages you visit, how long you spend on each section, and whether any errors occur during your session. This data is used in aggregate form only to improve the Platform.
• Functional cookies: these remember your preferences within the Platform, such as your selected language version, to provide a more consistent experience across sessions.

dmw33 does not use advertising cookies or place third-party advertising trackers on the Platform. You may manage or delete cookies through your mobile browser settings at any time. Note that disabling essential cookies will prevent you from logging into your account.

Data Retention

dmw33 retains your personal data for as long as your account remains active and for a period following account closure as required by applicable law and our internal compliance obligations. Specifically: account and identity data is retained for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements. Transaction data (deposit and withdrawal records) is retained for a minimum of 5 years from the date of each transaction. Gaming activity logs are retained for a minimum of 3 years from the date of each session. Support communications are retained for 2 years from the date of the last communication in a given support thread.

When the applicable retention period expires and there is no legal requirement to continue holding your data, dmw33 will securely delete or anonymise your personal data. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and platform improvement purposes.

Your Data Rights

As a registered player on dmw33, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a description of your request. We will respond within 5 business days:

• Right of access: you may request a copy of the personal data dmw33 holds about you, including account information, transaction history, and gaming activity records.
• Right to rectification: if any personal data dmw33 holds about you is inaccurate or incomplete, you may request that it be corrected. Corrections to identity data may require supporting documentation.
• Right to erasure: you may request the deletion of your personal data. This right is subject to our legal obligation to retain certain categories of data (such as transaction records and KYC documentation) for the minimum periods described in Section 8. Where erasure is not possible due to a legal obligation, we will explain this clearly.
• Right to restrict processing: in certain circumstances (for example, while a dispute over data accuracy is being resolved), you may request that dmw33 suspend its use of your personal data while retaining it.
• Right to withdraw consent: where dmw33 processes your data on the basis of your consent (for example, for optional promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

dmw33 will not charge a fee for handling data rights requests made in good faith. Where a request is manifestly unfounded or excessive (for example, repetitive requests made in a short period), dmw33 reserves the right to decline the request or charge a reasonable administrative fee.

Data Security Measures

dmw33 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive personal and financial data at rest; access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis; session management systems that automatically expire inactive sessions; and regular security reviews of platform infrastructure and third-party integrations.

While dmw33 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights or freedoms, dmw33 will notify affected players as soon as reasonably practicable and will take all appropriate remedial steps to contain and address the incident.

Children's Privacy and the 21+ Requirement

The dmw33 Platform is strictly for adults aged 21 and above. dmw33 does not knowingly collect personal data from individuals under the age of 21. Registration on the Platform requires confirmation that you are at least 21 years old, and dmw33 may require supporting age verification documentation at any time. If dmw33 discovers that personal data has been collected from an individual who is under 21, we will immediately close the associated account, delete the personal data collected, and reverse any transactions associated with that account to the extent possible. If you believe that a person under the age of 21 has registered on the Platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

dmw33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the Platform upon login, or by contacting you via your registered mobile number. The date of the most recent revision is displayed at the top of this document. We encourage you to review this Policy periodically so that you remain informed about how your data is being handled.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should close your account and discontinue use of the Platform before the revised Policy takes effect.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dmw33 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Please include your registered mobile number and a clear description of your enquiry or request so that we can assist you as efficiently as possible.

You can reach the dmw33 privacy team at [email protected]